Norman Lamb, the Liberal Democrat MP for North Norfolk, has asked for assurance that the region’s new combined mental health helpline will be able to meet the needs of everyone who needs it.
It was announced last week that the Wellbeing Service mental health helpline will be extended to support people using the Norwich and Central Norfolk Mind Mental Health Helpline, which is set to close. The announcement was made following a long campaign by patients and the Eastern Daily Press.
Norman Lamb has written to the Chief Officer of South Norfolk CCG, Antek Lejk, asking what hours the merged helpline will be open, and whether it will have the capacity to cope with calls currently dealt with by the Mind helpline and the Wellbeing Service.
Commenting, Norman Lamb said:
“It’s completely essential that everybody suffering from a mental health crisis or a moment of anxiety is able to speak to someone for advice and support.
“I was really relieved at the announcement that the Wellbeing Service will be extended so that people using the Mind helpline won’t be left without any kind of help.
“But we need a guarantee that the merged helpline will have enough capacity and will be open for sufficient hours to make sure that nobody falls through the gaps.”